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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Fayetteville Ambulatory Surgery Center, facility service
  2. Fayetteville Anesthesia, anesthesia service
  3. Surgeon – his/her fee for performing your surgery.
  4. Pathologist – services for tissue specimens removed during surgery requiring further examination.
  5. Home health care services if ordered by your surgeon


Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, Discover, American Express, GreenSky credit and CareCredit.  You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
After your initial payment responsibility, we will bill you any remaining balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
We do ask that all balances are paid in full within 90 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 910-323-1647 and  speak with a collections department representative.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from us, your surgeon, CRNA, and anesthesiologist, or pathologist.  Some specialty items may require additional charges.

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Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Full payment is due within 90 days of your surgery.  Cosmetic surgery procedures must be paid in full before your surgery. 

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a call from us regarding the amount to pay.  Self pay accounts are asked to pay the total estimated amount for the procedure on or before the date of surgery and to also sign a financial agreement keeping in mind that our balances are due within 90 days.

 

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